Everything you need to know about finding your tickets, creating an account, and storing them on your phone.

What if I can’t find my ticket?
No problem! Log into your account via the patron portal using the email you used to purchase. From there, you can access all your past orders and re-download your tickets. Still stuck? Contact us and we’ll help.

How do I set up an account?
Click “Patron Login” at the top of the page, then choose “Create Account.” Use the same email you used when purchasing your tickets for easy access to your orders.

Can I add my tickets to my Apple or Google Wallet?
Yes! Once you open your ticket email or access your ticket through your account, you’ll see an option to add it to your Apple Wallet or Google Pay. Tap the link, and you’re set! 👉 Be sure to add each individual ticket to the appropriate patron’s wallet — this ensures everyone in your group has their own ticket ready at the door.

Questions about changing your tickets, refunds, and saving on group purchases? Start here.

Left something behind? Here’s what to do.

Do you have a Lost and Found?
Yes, we do! Found items are held for 7 days. After that, unclaimed items are donated or discarded.
Because we’re a high-volume centre, we’re unable to store items indefinitely — so if you think you lost something, please contact us as soon as possible.

đź“ž Call (630-937-8930) or email our box office with a description of the item and the date you attended.